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Privacy policy

Privacy Policy

Welcome to Silvpure.com – where we value your privacy and are committed to protecting your personal information.

This Privacy Policy applies to all visitors, customers, and vendors using www.silvpure.com. It explains how we collect, use, and safeguard your data. This policy applies exclusively to online activities on our platform and does not cover offline data collection or external channels.

1. Consent

By accessing or using Silvpure.com, you consent to this Privacy Policy and agree to its terms.

2. Information We Collect

  • Customer Information: Name, email address, phone number, billing and shipping addresses, payment details, and other information provided during registration, purchases, live chat, or email support.
  • Vendor Information: Name, company details, email, phone number, address, payment details (for subscriptions or payouts), store policies, and product data required for marketplace operations.
  • Log Files: We collect IP addresses, browser type, ISP, date/time stamps, referring/exit pages, and click data for analytics and platform security.
  • Cookies & Web Beacons: We use cookies and tracking technologies to store preferences, analyze site usage, and improve performance. Disabling cookies may affect website functionality.

3. How We Use Your Information

  • Provide, maintain, and improve website functionality.
  • Personalize your experience and analyze usage trends.
  • Communicate for customer support, order updates, vendor subscriptions, or marketing (where permitted).
  • Send transactional emails, such as order confirmations or vendor payment notifications.
  • Prevent fraud and protect the platform’s security.

4. Cookies & Web Beacons

We use cookies and web beacons to optimize your browsing experience. These tools help remember your preferences, track site performance, and improve user experience. You may disable cookies in your browser settings, but certain site features may be affected.

5. Third-Party Privacy Policies

This Privacy Policy does not apply to third-party services used on Silvpure.com, including:

  • Payment providers (e.g., Stripe, PayPal)
  • Live chat providers (e.g., Tawk.to)
  • Vendor store pages

Third parties may use cookies or tracking technologies that we cannot control. Please review their privacy policies for more details.

6. Vendor Data Handling

As a multi-vendor platform, vendors manage customer data (e.g., names, addresses) required for order fulfillment. Vendors must comply with applicable data protection laws and disclose their privacy practices in their store policies.

  • Vendor Payment Policy: Payments are released only after order confirmation and customer acceptance.
  • Product Approval Standards: Products must display a valid 925 silver logo mark in compliance with U.S. standards.
  • Used Products: Vendors should provide proof of purchase for used items to ensure customer trust.
  • Enforcement: Non-compliant vendors may be blacklisted, have funds frozen, or face legal action under Texas and U.S. law.

7. Liability Disclaimer

Silvpure.com operates solely as a marketplace and is not liable for vendor products or related damages. For any product-related disputes, customers must contact the respective vendor directly.

8. CCPA Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Request disclosure of the personal data we collect.
  • Request the deletion of your personal data (subject to legal exceptions).
  • Opt out of data sales (Silvpure.com does not sell personal data).

To exercise your rights, email support@silvpure.com. We will respond within 30 days.

9. GDPR Data Protection Rights (EEA Users)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access, rectify, or erase your personal data.
  • Restrict or object to data processing.
  • Request data portability.

Contact us at support@silvpure.com to exercise these rights. We respond within 30 days.

10. Children’s Privacy

Silvpure.com does not knowingly collect personal information from children under 13. If you believe such data has been provided, contact support@silvpure.com for prompt removal.

11. Data Protection & Security

We use SSL encryption, secure payment processing, and data storage safeguards. While we follow industry standards, no system is 100% secure. Protect your credentials and notify us of any suspected breaches.

12. Data Retention

We retain data as long as necessary for business operations, legal compliance, and dispute resolution (e.g., active accounts, past transactions, and legal recordkeeping).

13. Contact Us

14. Policy Updates

Silvpure.com may update this Privacy Policy at any time. Changes will be posted here, and continued use of the platform indicates your acceptance of the revised policy.

Thank you for trusting Silvpure.com – where privacy and security are as important as the silver products we help you trade.