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Terms & Conditions

Terms & Conditions

Effective Date: January 1, 2025

Welcome to Silvpure.com. These Terms & Conditions (“Terms”) govern your access and use of our platform.
By using Silvpure.com, you agree to comply with these Terms. If you do not agree, please discontinue use of the platform.

1. Customer Terms & Conditions

These terms apply to all buyers and visitors using Silvpure.com.

1.1 Account Registration

  • Customers must create an account to make purchases.
  • Account information must be accurate and kept up-to-date.
  • You are responsible for maintaining the confidentiality of your account credentials.

1.2 Product Listings

Silvpure.com is a marketplace. We do not manufacture, own, or directly sell products listed by vendors. Product descriptions, pricing, and images are provided by vendors. We strive for accuracy but do not guarantee that listings are error-free.

1.3 Orders & Payments

  • All payments must be made through approved payment gateways (Stripe, PayPal, credit cards).
  • Orders are confirmed only after successful payment.
  • Silvpure.com reserves the right to cancel orders in cases of fraud or incorrect pricing.

1.4 Shipping & Delivery

Shipping is handled by vendors. Timelines, costs, and tracking details are vendor-specific. Customers should review vendor shipping policies before purchase.

1.5 Returns & Refunds

  • Our Refund & Returns Policy applies to all orders.
  • Returns are accepted only for products damaged in transit or verified as defective.
  • Refunds are processed within 7–14 business days after verification.
  • Vendor-specific return policies may apply and override our default policy.

1.6 Prohibited Activities

  • Reselling products purchased on Silvpure.com without authorization.
  • Engaging in fraudulent activities or providing false information.
  • Violating any applicable local, state, or federal laws.

2. Vendor Terms & Conditions

These terms apply to all vendors listing products on Silvpure.com.

2.1 Vendor Eligibility

  • Vendors must be legally able to sell 925 sterling silver products.
  • All products must meet quality and authenticity requirements.
  • Vendors must comply with all relevant local, state, and federal laws.

2.2 Product Standards

  • Only genuine 925 sterling silver products may be listed.
  • Each product must display a visible “925” hallmark in product images.
  • For used products, proof of authenticity or prior purchase is strongly recommended.

2.3 Pricing & Fair Market Value

Vendors must list products at fair market value. Unjustified pricing or manipulative practices may lead to product removal or account suspension.

2.4 Commission & Payments

  • Silvpure.com charges a 2% commission on every sale.
  • Payouts are processed according to our Vendor Payment Policy.
  • Silvpure.com reserves the right to hold payouts in cases of disputes or fraud investigations.

2.5 Shipping, Returns & Refunds

Vendors are responsible for:

  • Providing accurate shipping timelines and costs.
  • Managing returns, exchanges, and refund requests.
  • Complying with Silvpure.com’s default Refund Policy in cases of transit damage or defects.

2.6 Compliance & Enforcement

  • Selling counterfeit or non-925 products results in immediate suspension.
  • Silvpure.com may freeze funds during investigations.
  • Legal action may be pursued for fraudulent or non-compliant activities.

3. General Provisions

3.1 Limitation of Liability

Silvpure.com is not liable for any damages arising from product defects, vendor actions, or customer disputes. Our liability is limited to platform-related issues only.

3.2 Dispute Resolution

Any disputes involving Silvpure.com shall be governed by the laws of the State of Texas, USA, and resolved in the courts of Travis County, Texas.

3.3 Amendments

We may modify these Terms & Conditions at any time. Continued use of the platform constitutes acceptance of the updated terms.

3.4 Contact Information

For questions about these Terms:
Email: support@silvpure.com
Live Chat: Available on Silvpure.com

By using Silvpure.com, you acknowledge that you have read and agreed to these Terms & Conditions.